CASE STUDY:

Workforce Development Strategy:

Public Sector ICT Division

The client

The ICT Division within a large statewide public sector organisation providing public healthcare services.

The brief

The Division of 1100 staff had been experiencing a chronic and urgent skills shortage resulting from a number of environmental factors. The situation was now seriously jeopardising the Division's capacity to meet the strategic imperatives of the Department as well as eHealth initiatives. A strategy was urgently needed to address the skills shortage for the immediate and medium term. 

The ICT Workforce Planning Methodology based on the SFIA Framework was to be used as the basis for the work. 

My Response

term Initial steps involved capturing an accurate picture of the current workforce including demographics, employment status, length of service, etc. A skills audit and a gap analysis was then undertaken for each of the units within the Division to determine the existing capability and the critical areas of demand in the short and medium term. In addition, an environment scan and literature search was undertaken to determine the supply of skills available at present and in the pipeline through Universities and forecasts of student numbers. 

A review of recruitment processes was also undertaken to determine whether there were barriers to attracting and selecting staff. 

A comprehensive report was provided to the Executive Leadership Team with recommendations for addressing immediate and medium term skill shortages. 

The results

The strategy was adopted and endorsed and a summary version for communication to all staff was developed.